Assistant Food - Johannesburg, South Africa - Marriott International, Inc

Marriott International, Inc

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Number

Job Category Food and Beverage & Culinary

Location Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE
Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

2year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Uses coaching skills throughout the property.
Demonstrates self confidence, energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Follows up to ensure complaints have been addressed to the guest's satisfaction.
Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

Complies with all corporate accounting procedures.
Assists GM as needed with annual Quality audit.

MANAGEMENT COMPETENCIES

Leadership
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Adaptability

Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

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Communication:

Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

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Problem Solving and Decision Making

Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

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Professional Demeanor:

Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
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Building and Contributing to Teams

Actively participates as a member of a team to move the team toward the completion of goals.

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Driving for Results

Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

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Planning and Organizing:

Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
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Coworker Relationships

Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

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Customer Relationships:

Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.

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Global Mindset:

Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability
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Organizational Capability:

Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

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Talent Management: