Event and Client Service Co-ordinator - Cape Town, South Africa - POP WAREHOUSE (Pty) Ltd

POP WAREHOUSE (Pty) Ltd

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Event Co-ordinator Job description:

Maintain the company's existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner
Managing the relationship with the client to high standards
Interface with client and account coordinators
Identifies and anticipate client requirements
Determine availability and promotion of company services
Mediates process, resolves issues
Executes within the service level agreement
Play major role in providing client consultation
Knowledge and awareness of clients' organisation and structure
Staying aware of client news and changes
Maintenance of client records and updating of changes
Communicates, monitors billing procedures
Establishes and promotes goodwill with customer
Reviews client history and contacts customer as follow up activity
Financial controls and ensuring responsible budget management at all levels
Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
Selfmeasurement on service levels and presentation to line manager
Act as a point of contact for ensuring excellence and accuracy in distribution feedback to client issues

Work Order Facilitation specific to this role

Engagement in a variety of tasks including:
Project management
Coordination
Strategic planning
Relationship management
Negotiation
Leadership
Innovation
Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
Reports and updates to clients on items missing or damaged from events.
Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
Liaising with client and suppliers in the event of a callout both during office hours and after hours
Tracking after hours and weekend installations and collections
Running an Events Calendar and ensuring accuracy
Ensuring data accuracy
Ensuring that stock is cared for and kept safe
Checking of POP Equipment and ensuring regular maintenance is performed
Using a triage system for event prioritization and coordinating equipment for the events
Reporting on damages monthly
Reporting on redundant items monthly
Ordering of consumables and tracking the use of consumables
Contact sessions with AB INBEV quarterly
Weekly planning session with EM's