Temp IT Technician - Vanderbijlpark, South Africa - Curro Holdings Ltd

Thabo Mthembu

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Thabo Mthembu

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Description

Reference Number

  • 16061

Closing Date

Location

  • Vanderbijlpark

Position Type

  • Temp / Contract

Job Title

  • Temp IT Technician

Availability / Start Date

  • 11 April 2023

Synopsis

  • Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join Curro Vanderbijlpark as a Temp IT Technician to start on 11 April to 31 December 2023

Minimum Requirements

  • Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
  • Maintains SLA commitments for customers.
  • Assisting in managing with 3rd party calls.
  • Prescribes and follows internal and customer procedures.
  • Password resets
  • Connectivity related problem identification


  • MS Office 36

  • Build desktop/laptops to Curro specifications
  • Installation of new and replacement printers


  • Manage faulty hardware

  • Repair process (Laptops)
  • Log hardware calls with third parties and arrange shipping where necessary.
  • Liaise with suppliers to install equipment
  • End Point Device management: Laptops, Terminal, 2in1, Desktops
  • Onboarding of devices
  • Daily checklist
  • Curro approved software management
  • VoIP Phones Physical support.
  • Assist as may be required in project team activity.
  • Maintain and housekeeping of the server room and IT related equipment within the school
  • Any other tasks given by manager

Qualifications:


  • Matric/Grade 1
  • A+ or equivalent.
  • N+ or equivalent.
  • ITIL Foundation (advantageous).

Experience:


  • Approximately 12 years' experience supporting relevant Workstation Services and systems solutions.
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COVID19 Vaccination Certificate is essential:

  • Ability to work in complex IT infrastructure environments.
  • Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
  • Know the hardware components and functions and how these differentiate the systems platform.
  • Have an understanding of the capabilities and benefits associated with different software and operating systems.
  • Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
  • Perform work independently.
  • Excellent communications skills (written and verbal).
  • Excellent interpersonal skills.
  • Must be service orientated.

Skills:


  • Logical and strategic thinker
  • Ability to deal with technical and high pressure incidents and problems
  • Ability to spot trends of problems
  • Good analytical and problem solving skills
  • Good interpersonal and customer care skills
  • Communication and reporting to management

Key Performance Areas:


  • Call resolution Times
  • Call closure in OLA time frames
  • Overall Uptime on key business areas
  • Incident management
  • Service request management
  • Change management
  • Problem management
  • Customer and business satisfaction

Advert Description

  • You will only be required to submit supporting documents should you be invited for an interview.
  • Curro Holdings Ltd reserves the right to not make an appointment.
**_ Curro is an equal opportunity employer_

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