Temp IT Technician - Vanderbijlpark, South Africa - Curro Holdings Ltd
Description
Reference Number
- 16061
Closing Date
Location
- Vanderbijlpark
Position Type
- Temp / Contract
Job Title
- Temp IT Technician
Availability / Start Date
- 11 April 2023
Synopsis
- Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join Curro Vanderbijlpark as a Temp IT Technician to start on 11 April to 31 December 2023
Minimum Requirements
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Password resets
- Connectivity related problem identification
- MS Office 36
- Build desktop/laptops to Curro specifications
- Installation of new and replacement printers
- Manage faulty hardware
- Repair process (Laptops)
- Log hardware calls with third parties and arrange shipping where necessary.
- Liaise with suppliers to install equipment
- End Point Device management: Laptops, Terminal, 2in1, Desktops
- Onboarding of devices
- Daily checklist
- Curro approved software management
- VoIP Phones Physical support.
- Assist as may be required in project team activity.
- Maintain and housekeeping of the server room and IT related equipment within the school
- Any other tasks given by manager
Qualifications:
- Matric/Grade 1
- A+ or equivalent.
- N+ or equivalent.
- ITIL Foundation (advantageous).
Experience:
- Approximately 12 years' experience supporting relevant Workstation Services and systems solutions.
COVID19 Vaccination Certificate is essential:
- Ability to work in complex IT infrastructure environments.
- Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
- Know the hardware components and functions and how these differentiate the systems platform.
- Have an understanding of the capabilities and benefits associated with different software and operating systems.
- Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
- Perform work independently.
- Excellent communications skills (written and verbal).
- Excellent interpersonal skills.
- Must be service orientated.
Skills:
- Logical and strategic thinker
- Ability to deal with technical and high pressure incidents and problems
- Ability to spot trends of problems
- Good analytical and problem solving skills
- Good interpersonal and customer care skills
- Communication and reporting to management
Key Performance Areas:
- Call resolution Times
- Call closure in OLA time frames
- Overall Uptime on key business areas
- Incident management
- Service request management
- Change management
- Problem management
- Customer and business satisfaction
Advert Description
- You will only be required to submit supporting documents should you be invited for an interview.
- Curro Holdings Ltd reserves the right to not make an appointment.
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