Technical Co-ordinator - Durban North, South Africa - Marshall Security

Marshall Security
Marshall Security
Verified Company
Durban North, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

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POSITION:

Technical Co-ordinator


APPOINTMENT DATE:

15 June 2023


CHARACTERISTICS/TRAITS REQUIRED:

Resilience and ability to handle pressure, Detail oriented at an excellent level, Organization and planning, Good communication, Customer-orientated


KEY RESPONSIBILITIES:


  • Coordinate field technicians to ensure effective and efficient delivery of technical services
  • Timeously follow up with customer requests to ensure customer satisfaction
  • Submit and follow up on quotes based on technical assessments to ensure accuracy and timeliness
  • Manage dashboard of field techs to ensure productivity and quality of work
  • Ensure high customer service output through effective communication and problemsolving skills
  • Ensure timeous task completion by setting and monitoring deadlines

EXPERIENCE REQUIRED:


  • At least 2 years Technical Experience

KNOWLEDGE & CERTIFICATIONS REQUIRED:


  • Intermediate computer knowledge
  • Telephone Etiquette
  • CRM/BPO knowledge.
  • Excellent organizational and communication skills
  • Strong problemsolving and analytical skills
  • Ability to work under pressure and meet deadlines
  • Familiarity with technical terminology and processes
  • Experience in a similar role would be an advantage

REMUNERATION PACKAGE:

Basic Salary


SUBMIT CV & REFERENCES TO:


CUT-OFF DATE:

01 June 2023


Ability to commute/relocate:

  • Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 2023/06/15
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