Customer Service Admin Assistant - Cape Town, South Africa - Affirmative Portfolios

Affirmative Portfolios

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Office Administration

Cape Town
***:
Customer Service Admin Assistant

Cape Town

R10 000 per month (TCTC)

We are looking for an analytical, tech savvy and high energy Customer Service Admin Clerk to assist in our client's Telesales Department.

The successful applicant will have excellent Customer Service skills and provide efficient customer service admin support to quality customer service.

Minimum Requirements:

Grade 12 / NQF equivalent
Certificate / tertiary qualification in Customer Relations Management or similar will be an advantage
Minimum 2 years working experience in a FMCG or Chemical Processing Plant
Computer literate on MS Office

Key Responsibilities:

Customer Service:

Provide a telephonic customer service to assigned customer per rep allocation
Assist customer with over the phone issue resolution and escalate to relevant consultant
Ensure issues are resolved within the matrix time frame
Record keeping of all contact and feedback
Reporting documentation to be completed per Matrix
Assist on Adhoc projects for Customer Service Campaigns
Customer Service for customers prompt ordering
Administration

- weekly sales, order tracking and site survey monitoring

Retail Administration:

Checking on stores that have not ordered for the month yet and prompt to order
Update & sharing of Eastern Cape stores order schedule
Monthly calls to stores to prompt ordering
Request monthly update on stores to update retail file indexes new & closed accounts
Follow up on late order complaints/ delivery enquiries received
Assist with Retail quote required

Sales Administration:

Compliance with all policies and procedures and work systems
Minutes
Weekly submissions of registers and weekly duties report
Monthly capturing on all Non conformances, trainings & repairs
Monthly merging of duplicate accounts
Regular auditing of completed hygiene checks & training registers
Daily last visits analysis
Monthly downloading of completed forms for reporting
Monthly liaison with accounts and finance on new ship address/ accounts to ensure conformity of capturing
Food Service & Retail Hygiene Daily Hygiene Checks & Electronic Filing
Food Service & Retail Operations Manuals production thereof, and monitoring return of signs receipt forms

General:

Adhoc projects
Assist with the arrangement of wellness initiatives
Drafting and implementation of Health awareness calendar and related events
Assist with general administration and tasks as determined by operational requirements
Assist as a relief on switchboard as per monthly schedule
Assist with the drafting and distribution of Newsletter