Control Centre Agent - Pretoria, South Africa - Limpopo Personnel
Description
Role and responsibilities:
- Provide Production Support (IT) for all Plants
- Be the telephone call recipient of IT incidents related to production issues
- Prequalify ITincidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Serve as an "Information channel" for Management and endusers
- Work shifts as part of a team providing
- 24 x 7 x 365 support
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