Online Controller - Johannesburg, South Africa - Managed People Solutions

Managed People Solutions
Managed People Solutions
Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Managed People Solutions is looking to hire an

Online

Telesales Controller for a well-known liquor Company based in

Wynberg, Johannesburg.

Job Purpose:
Assisting customers with orders and ensuring customer service levels are at a high standard.


Responsibilities

  • Effectively execute outbound telesales procedures in accordance with the SOP on outbound telesales procedures.
  • Process incoming online orders timeously and efficiently.
  • Effective Customer liaison on status / issues with order.
  • Managing customer expectation.
  • Internally source products for short stock order.
  • Liaise with KZN AND CPT sales team on slit order.
  • Knowledge of areas and suburbs in JHB.
  • Answer questions about products or the company.
  • Handle grievances/complaints to preserve the company's reputation.
  • Direct customers to relevant department.
  • Tracking of order.
  • Monitoring 3rd party deliveries.
  • Following up with internal staff on Outstanding orders.

Requirements:


  • Grade 1
  • Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
  • Customer Service experience
  • Proven experience as telesales representative or other sales/customer service role
  • Strong organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple projects and tasks with a high attention to detail.
  • Knowledge of computer systems (Syspro).
  • 23 years' sales and tele sales experience in a related FMCG environment
More jobs from Managed People Solutions
See all jobs of Managed People Solutions