Journey Management Centre - Centurion, South Africa - TSU International

TSU International

Verified Company

Centurion, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion

Job Feed:

We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion.

Job purpose:

Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, risk to minimizes risk to both the client and the company.

Key responsibilities:

Telephone management
Trauma management:(Medical Alert)
Kidnap & ransom
Security advice
Answers telephone in the prescribed manner
Notes the info received and emergency of the call
Formulates a plan regarding the situation
Gives emergency trauma support (Level one First aid and CPR)
Activates Emergency responds
Activates the call tree (set out by clients)
Follow up and feedback on call received via call tree.
Monitoring of PC's
Constantly monitors the travels
Monitors Global incident map upcoming risks and threats
Records of possible incidents or risks of travelers abroad via internet.
Receives and distributes of important info to travelers and Security heads. (South Africa, Africa & Rest of the World)
Monitoring of TV channels
Monitors only relevant news related sites (Sky news; BBC, CNN, Aljazeera, ETV world)
Searches proactively for any emergency situations relevant to the travelers.
Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.
Draws up reports of potential threats to the relevant appointed country heads
Administration

Dropbox

Establishes activity tracking, reports and record procedures for service providers while performing their duties for future references.
Completes all incidents reports forms
Briefs and liaises with all parties and individuals relevant to Standing operational procedure
Executive Protection
Monitors Drivers, CPO's (Contact & liaise Service providers three time a day)
Ensures Satraps are communicated
Ensures a 24/7 dedicated line available to travelers (tbc)
Assists with need of all Travelers, escalates to relevant service providers, relevant persons or Security Companies.
Assists the Service Providers when needed (24/7)
TSU Protect App
Monitor all emergencies
Ensure feedback are given to relevant clients
Assist Vehicles with tracking of relevant emergency
Do regular test on both TSU&AM platforms (at least once a week)
Ensure all tactical and armed response vehicles are signed on

Competencies required:

Minimum qualification Grade 12/Matric

Grade A registration with Private Security Industry Regulatory Authority (PSIRA)

Valid Code 8 driver's license

First Aid Level 3

_Knowledge:
_
Knowledge and understanding of security procedures and policies

Investigations

Emergency procedures

_Experience:
_
5 Years security industry related experience

5 Years Control room experience with high profile

Experience in Global Risk Awareness

_Technical competencies:
_
Administrative skills

Telephone skills

Computer literacy

Risk management ability

Decision making skills

_Personal competencies:
_
Positive attitude

The ability to function during a twelve-hour rotating shift.

Level of expressiveness expect on executive level.

Good communication, reporting and writing skills.

Good verbal communication with the various levels of people and structures

within the executive environment read write and speak fluent English.

Trustworthy and committed to the Journey Management Centre.

Ability to maintain confidentiality.

Dedication and integrity.

Patience, endurance and determination

Good and extended knowledge of Control Room procedures and policies.

Able to handle high-pressure situations.

Good and fast decision-making skills.

Able to work extensive hours as and when required.

Able to take initiative when required.

Must be a team player, but also be able to operate independently.

Ability to analyse information, determine its relevance and importance and

route it appropriately.

Remain alert & responsive

Ability to provide clear concise and factually accurate incident briefs to senior

The proper personal control, tact and judgement required to operate in an

environment high in operational tempo.

Presentation skills.

Administration and record keeping of all aspects of the operations.

Diplomatic and liaison skills.

Dress codes and etiquette

Self-motivated and highly disciplined regarding the various aspects and

requirements of executive protection.

Independently preparing of planning/reports.

Proficient in protocol and liaison procedures.

Pays attention to detail.

Good numerical ability.

Remuneration:
Negotiable, depending on skills and experience.