Product and Services Manager - Cape Town, South Africa - NTT Ltd.

NTT Ltd.
NTT Ltd.
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


Designs, develops, and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life.


Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution.


Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades, and maintenance of the product or product line.


Working at NTT


Service Development Specialists play a pivotal role in meeting NTT Ltd.'s strategic goals of service revenue protection and growth and operating profit improvement.

The position holder is responsible for increasing NTT Ltd.'s ability to consistently and predictably deliver relevant, profitable, and high-quality service offers and capabilities.


Key Roles and Responsibilities:


  • Manage the coordination of activities, actions, and deliverables in the service development process to ensure completion within time and budget and in line with development standards and methodologies
  • Drive and evolve a robust regional interlock for service development aligned to the global/group methodology to ensure expedient timetomarket / release of developments
  • Ensure new service offer requirements from Service Offer Management have clearly defined business value outcomes, and that requirements are substantiated by an appropriate business case, and prioritized according to business impact and importance
  • Where required, support Service Offer Management in the formation of business cases for new service offers
  • Support the identification, development, and implementation of service predesign in line with agreed technical, operational, and architectural specifications
  • Throughout the development cycle, prepare and maintain documents for service design/definition relating to the development of new services or enhancements to existing services
  • Provide reports and dashboards highlighting risks, issues, and trends to support management decision making
  • Pay attention to the security architecture, standards, and requirements for the new service, ensuring the securebydesign principle
  • Ensure that the client journey is defined, design,ed and implemented, optimizing client experience and maximizing economic return through new monetizable client features and capabilities
  • Actively contribute to implementation decisions throughout the development process to optimize the balance between timetomarket, cost to implement, and delivered value
  • Establish and manage a release management strategy for the service to maximize commercial value and impact
  • Use expertise to provide input into the continuous improvement of the services development methodology and its practices
  • Establish strong working interlocks with all business teams and functions required in the development process, together with a verified RACI for all work to be undertaken. Subject this to continuous review and improvement
  • Conduct postimplementation reviews to audit the commercial, operational and technical performance of new service offers, and provide feedback to the business on possible improvements and optimization opportunities

Knowledge, Skills, and Attributes:


  • Good understanding of the vast range of IT operations and NTT service offerings
  • Knowledge and understanding of IT industry environment and business needs
  • Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
  • Strong communication skills (verbal and written) coupled with good questioning skills
  • An expert in the design/development of procedures and technical features required to fulfill all the elements relevant to the service
  • Demonstrated expertise in design thinking and scaled agile frameworks.
  • Demonstrate good documentation skills, in particular, business requirements
  • Strong analytical and research skills
  • Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations
  • Exhibit growing knowledge and passion for area specialization
  • Good client relationship building and engagement skills
  • Ability to persuade, negotiate and influence key stakeholders
  • A gogetter
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