Trails Guide/head Ranger - Mpumalanga, South Africa - HotelJobs

HotelJobs

Verified Company

Mpumalanga, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Head guide oversees 3 lodges

Total of 11 guides.

Vehicles - 7 brand new (bought November 2023) and 4 older models for back up.

2 x Transfer vehicles

5 x camp bakkies

1 x Tractor and trailer

Training of guides and uplifting skills.
Ensure all guides licences and credentials are kept up to date
NDT, first aid, trails hours etc.
Ensure all firearms are maintained, registers updated, and comply to health and safety regulations and standards.
Ensure guides follow SOP's and perform according to standard.
Weekly meetings with guiding department, adhering to concession rules, especially regarding off road driving.
Ensure guest safety and satisfaction.
Meticulous in all aspects of managing the guiding department.
Manage, oversee, and discipline staff in the guiding department.
Staff training and development very important.
All administrative duties pertaining to the guiding department.
Stock Controls: Responsible for all stock such as equipment, radios, vehicles, rifles, ammunition, first aid equipment with regular checks made to ensure serviceability, and monthly counts done.
Have thorough technical knowledge and understanding of vehicles, operations, and equipment. Strong mechanical background will be beneficial.
Vehicles sent for services with and management thereof, including transfer vehicles and camp bakkies.
Follow up on Cartrack and monitor guides movement and speed.
Allocation of guides to daily game drives.
Daily Game Drives and Bush walks when needed and aware of when the various activities are taking place.
Rosters for guides.
Ensure correct uniform is always worn and no cross branding amongst the lodges.
Newsletters and assist with Social media and photography.
Assist around the lodge in other departments.
Perform duty manager shifts when necessary

- hosting guests and ensuring the service shift runs smoothly.

Attend all managerial meetings, including morning meetings.
Set up of wildlife projects, surveys, and monitoring, for internal data collection to share amongst the guides and for use with monthly newsletters.
Make sure Fauna and Flora are preserved.
Work with the concession manager and stand in when on off days.

Requirements:

Two years in a Head Guide position, at a luxury five star property
5 years plus experience at a five star luxury property
Lead Trails, KNP proficiency will be a bonus.
ARH & Rifle proficiency / SAPS Competency Certificate
Valid Driver's license, PDP and First Aid Level 2 essential with Wilderness component
CATHSSETA /NDT Register
Strong leadership, organization, and time management skills
Must be able to communicate well with guides and take charge of the department.
Guest centric, with the experience to ensure the guiding team provides a personalized and memorable experience for each guest.
Stable employment history and contactable reference
Leave 21 days on / 7 days off with 21 consecutive annual days after one years employment.