Spa Manager - Derdepoort, South Africa - Zenz Recruitment
Description
Spa Manager - Derdepoort, Pretoria Area - are you looking for a new challenge working in a Spa environment. Responsible for the day to day running of the Spa. Ensure Spa is run smoothly and efficiently. Oversee staff, ensure staff allocated the correct work load for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures adhered to, discipline staff, organising staff rosters and ongoing training. Lead a successful team. Attend to clients queries. Supply information on services and treatments within the salon to the clients.Qualifications and Experience:
Non negotiable Qualifications
Essential - Health & Skincare Diploma and ITEC or CIDESCO/City & Guilds required
Skill, 5 years managerial, assistant managerial
Skill, 3 years experience and knowledge in administrative and clerical procedures
Skill, 3 years experience and knowledge of computers and MS Office, ESP
Knowledge of customer service principles and practices
Keyboard skills and ESP
Ability to answer phones, book and schedule, co-ordinate appointments accurately and take messages accurately
Skill and hands on experience performing all beauty treatments - 4 years experience
Skill and experience advising clients on all beauty treatments procedures
Skill and experience in retail product sales
Stock take
Main Job Tasks and Responsibilities:
Ensure smooth running of salon
Admin - Roster, daily, monthly and weekly reports
Staff meeting
Advise clients on salon/spa treatments
Perform all beauty, health & skincare treatments
Customer focused and passionate about the beauty industry
Exceptional at building great relationships with clients and team
Focused on training, networking and identifying areas of growth for the salon
Able to manage everyday duties like bookings, orders, stocktaking, processing payments and bookkeeping
Experienced in Beauty, Nail Technology Treatments
Friendly, caring, driven to see client results
Work effectively towards achieving the Spa's set financial targets.
Ensure staff member achieve targets set
Effectively promote and sell beauty products in conjunction with treatments to meet the Spa's retail targets.
Ensuring the highest standard of customer care, satisfaction and service at all time.
Demonstrate an exceptional level of professionalism and positivity for the staff to emulate.
Promote the Spa and its activities and actively contribute to its marketing activities.
Effectively provide general information and advice to clients interested in having treatments and
explain the benefits of treatments, to actively acquire new clients.
Advise clients on all aspects of the procedure they're booked in to receive, providing both pre and post treatment care and answering any questions or concerns.
Exhibit a diplomatic, professional attitude to effectively handle difficult situations and resolve any customer complaints
Be responsible for Spa opening and closing procedures and daily duties of the Spa.
Be responsible for payments for treatments/products, cash management and daily cash-ups.
Maintain inventory at optimum levels, follow purchasing standards and ensure compliance with
stock records and systems.
Uphold professional and gracious front desk procedures in the booking and handling of customers.
Efficient scheduling/confirming of appointments and maintenance of electronic booking system.
Initiate and maintain confidential client records.
Maintain various internal office administrative support procedures.
Ensure that the reception and treatment rooms are all immaculate, organized and tidy and that all equipment is properly sanitized, cleaned and maintained.
Have an understanding of and abiding by all the Spa's policies, procedures and systems.
Key Competencies
Ability to use your initiative when undertaking decision making
Exemplary organisational skills including timekeeping and keeping records.
Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manor.
being a good motivational speaker and example setter to the rest of the staff during team meetings and one to one discussions.
Excellent knowledge of the beauty therapy industry and an up to date skill set when it comes to performing treatments.
Good "people" skills, as a manager you must be able to understand and assist staff if they need help or are having difficulty which affect their work.
Ability to deal with "difficult" salon situations such as client complaints and staff disagreements in a diplomatic fashion.
An up to date and through kn
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