Floor Manager: Sales - Johannesburg, South Africa - Sanlam

Sanlam

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels.

We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife's vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This is a middle management position that reports directly to the

COO:
MiWayLife.

The role is accountable for driving sales through the management of the Contact centre along with the supporting operational and technical functions.

Key responsibilities include:

⦁ Management of the Contact Centre
⦁ Drive, monitor and analyse targeted sales
⦁ Stakeholder and Partnership Management
⦁ Expense and risk management
⦁ People management and leadership
⦁ Work force planning and management
What will make you successful in this role?

Qualification & experience:

⦁ Business, marketing or Commerce degree/diploma
⦁ Contact Centre management experience (5 years+)
⦁ Experience in financial distribution services, Strong sales and operations experience (preferably Contact/Service Centre)

Knowledge and skills:

IT:

⦁ MS:
Office (Excel, Word, PP, Outlook)
⦁ MIS
⦁ MiNtinga
⦁ VICI-Dialler/Asterix

Business:

⦁ Sound financial services industry knowledge
⦁ Thorough knowledge of MiWay Life business model and strategy
⦁ Financial services product knowledge (MiWay Life and competitors)
⦁ Relevant regulatory legislation and compliance knowledge
⦁ Call centre and telephony processes and models
⦁ Sales processes, selling techniques
⦁ Sales support and processing
⦁ Business retention
⦁ Marketing and campaign management (telephony/online)
⦁ Underwriting processes and governances
⦁ Claims processes and governances
⦁ Business planning and strategy
⦁ Leads generation and management
⦁ Online / Digital marketing
⦁ Quality and Risk monitoring
⦁ Systems and process maintenance (basic)
⦁ Project management
⦁ Budgets and expense management
⦁ OHASA
⦁ People and performance management

Personal attributes:

⦁ Leadership
⦁ Able to work with ambiguity and complexity
⦁ Conceptual and strategic thinker
⦁ Innovative
⦁ Sales and results focussed.
⦁ Client orientated
⦁ Financial and business acumen
⦁ Good communicator, motivator and inspirer
⦁ People developer
⦁ Able to build relationships/partnerships
⦁ Sound planning and organising orientation
⦁ Quality orientation Qualification and Experience Degree or Diploma with 4 to 6 years related experience. Knowledge and Skills Drive leads and service targets Call Centre control and reporting Budget and expenses Stakeholder communication Management of employees Personal Attributes Builds effective teams - Contributing independently Decision quality - Contributing independently Directs work - Contributing independently Plans and aligns - Contributing independently Build a successful career with us

We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

Turnaround times:

The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.