Fluent Oromo - Johannesburg, South Africa - Believe Resourcing

Believe Resourcing

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

This position is full time and is based in Braamfontein - Johannesburg

Please note that the company operates 24/7, so you will be required to work rotational shifts.

Employee Benefits:

Basic Salary of R / month + benefits
Momentum Medical Scheme includes: (Doctor visits, Prescribed medicine, Specialist doctor visits, Optical benefits
Glasses and eye tests, dental benefits, Pathology tests
Blood tests, Radiology, X-Rays, Maternity etc)
Group Insurance benefits (lump sum, death and disability benefits and children's education benefits)
Rewards (Multiply Starter and More4Me)
Wellness benefits (Employee Assistance Programme
EAP services, onsite wellness centre, Hello Doctor 24/7 telephonic support from a doctor)

About My Client:

Our Client engineers experiences on behalf of some of the world's most progressive brands. As a company, they have been working towards that goal ever since it was founded in 2000. Through evolution and acquisition, today they are a people-strong global leader in business process outsourcing (BPO).

They continue to specialise in customer experience, but their capabilities extend across voice, social and digital channels.

With a mission to "push the limits of customer experience and business process optimisation," people are empowered and encouraged to push the boundaries.

They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.

Advisor responsibilities to include but not be limited the following:

Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about the company's products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
Display a strong bias to doing what's right for our community in supporting the company's mission to #ShipLove
Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy, and accuracy
Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce companies' Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Recommended Qualifications:

Must be fluent in English and Fluent in Oromo
Minimum requirement is a completed High School qualification and some degree of further education/college would be a advantage.
Minimum 1 year Operations experience in a shared services, Business Process Outsourcing environment, or comparable service/process management environment
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each 'agent' which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with the Company's abuse standard policies and training materials