Community Activator - Engcobo, Eastern Cape, South Africa - Nedbank

Nedbank
Nedbank
Verified Company
Engcobo, Eastern Cape, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Community Activator

  • Requisition Number Closing Date
  • 07 November 2023
    Location
  • Boxer Ngcobo Eastern Cape
  • Job Family
  • Sales and Service
  • Career Stream
  • Sales
  • Leadership Pipeline
  • Manage Self: Technical (MST)
  • FAIS Affected
  • FAIS Affected
  • Yes
    Job Purpose
  • To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market

Responsibilities:


  • Nedbank Goals (EDUCATE and SOLVE):
  • Educate clients on the convenience, security and functionality of self-service solutions
  • Increase the uptake of Nedbank products and service.
  • Educate clients on Transactions and servicing of their accounts.
  • Educate clients on digital banking and increase digital activity.
  • Facilitate with resolution of client banking related queries.
  • Solve client banking needs by offering digital banking solutions.
  • Nedbank Goals (GROW):
  • Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.
  • Connect with the informal market community and offer financial solutions and services to meet their banking needs.
  • Achieve sales growth targets by seeking opportunities to grow market.
  • Client Engagement:
  • Establish relationships with Individuals and businesses in the community (i.e. spaza shop owners).
  • Demonstrate banking to the community as simple, convenient and progressive through trusted digital channels.
  • Engage the community where they live, meet, shop, work and travel.
  • Participate in community needs discussions to build mutually beneficial banking relationships.
  • Ensure great community experiences by acting in the client's best interest; keeping the the client informed and always do and say as promised.
  • Risk, Operations and Leadership:
  • Adhere to Nedbank security, operational and compliance procedures and policies
  • Uphold the Nedbank corporate image requirements and standards.
  • Give input to support and management teams to enable communities to achieve their financial goals and to ensure a client first mindset in all interactions.
  • Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and selfgrowth.
  • Ensure FICA and FAIS requirements are met as required by relevant legislation.
  • Complete all relevant training requirements for role and ensure continuous learning as required.


  • Essential Qualifications

  • NQF Level
  • Diploma


  • Preferred Qualification

  • FAIS accredited Qualification (Accounting, Finance, Banking, Business)


  • Minimum Experience Level

  • Must have 1 2 years demonstrated community involvement; Client Service, Sales, Relationship Building

Technical / Professional Knowledge

  • Customer service principles
  • Product Knowledge
  • Client service principles
  • Problem solving skills
  • Client Relationship Management
  • Financial products and services, Nedbank and external providers
  • Relevant Nedbank policies and procedures


  • Behavioural Competencies

  • Business Acumen
  • Sustaining Customer Satisfaction
  • Building Influential Partnerships
  • Account Planning
  • Advancing Sales Discussions
  • Building Networks
  • Planning and Organizing

Disclaimer

Please contact the Nedbank Recruiting Team at
- **_Please contact the Nedbank Recruiting Team at _
More jobs from Nedbank
See all jobs of Nedbank