Analyst Integrated Command Centre - Randburg, South Africa - Absa Bank Limited

Absa Bank Limited

Verified Company

Randburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Bring your possibility to life Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

Job Description:

Command Centre Operations

Understand an aggregated view of all IT assets (includes technology stacks)
Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA's & defined targets for e.g. time, quality, cost
Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
Participate in the testing processes for all new / optimised command centre operations
Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
Participate in incident & problem management processes and provide critical datadriven insights & suggested remedial actions
Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre

Accountability:
Finance, Risk, Governance & Compliance

Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
Ensure risk, governance & regulatory compliance (always) of all processing, scheduling & operations activity (own )

Accountability:
People