Customer Advisor - Cape Town, South Africa - Sigma Connected

Sigma Connected

Verified Company

Cape Town, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

This role will be supporting our client with their collections activity to ensure that our customers are on the best possible arrangements and providing our customers with solutions to either stop them getting into arrears or supporting them to manage their account.

The role will include having to have difficult but constructive conversations with customers who have outstanding arrears.

Customer service and problem solving will be key to this role as well as being flexible as you may need to work on different work streams during the day.

REQUIREMENTS:

Minimum Grade 1
Minimum of 1 year experience as a debt collections agent in a UK/BPO contact centre environment | Experience in the financial sector.
Additional utilities experience is an advantage.
Clear credit and criminal record
Basic computer literacy (Outlook and MsWord essential)
Must be available to work rotational shifts, weekends and public holidays.

COMPETENCIES REQUIRED:

Excellent listening skills
Communication skills
Attention to detail.
Ability to work under pressure in an everchanging environment.
High level of confidentiality and integrity and ability to remain professional at all times
Handling objections
Ability to function under pressure and maintain a positive can

- do attitude

Selfmotivated, takes responsibility and has a sense of pride in their work
Ability to work independently and in a team
Exceptional negotiation, persuasion and objection handling skills
Customer centric
Target driven

KEY RESPONSIBILITIES:

Answering questions about the debt repayment process
Providing debtors with guidance in resolving their outstanding debt
Monitoring the amount paid off by debtors and making sure it's to an agreed level
Maintaining concise notes for each call to a debtor
Informing debtors about the state their account.
Terminating accounts
Updating accounts with notes
Notifying debtors of any contractual or administrative changes to their accounts
Making arrangements if the debtor cannot pay balance in full
Sending out reminder notices and account statements