Service Advisor - Stellenbosch, South Africa - Merand Corbett & Associates

Merand Corbett & Associates
Merand Corbett & Associates
Verified Company
Stellenbosch, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
The Service Advisor plays a crucial role in providing customers with a professional service experience. This role involves ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals.


Main Responsibilities:


  • Prepare for the arrival of customers.
  • Provide initial consultation and care for customers upon arrival.
  • Ensure accurate warranty and motor plan details are entered into the system.
  • Update the Dealer Management System, track all vehicles, and update control systems.
  • Maintain regular communication with customers throughout the service process.
  • Ensure accurate invoice payments.
  • Conduct vehicle handovers.
  • Follow up with customers and provide reminders.

Educational Qualifications:
Senior Certificate Grade 12


Experience:


  • Minimum 2 years' Service Advisor experience in a Dealership
  • Computer literate (Office Suite)
  • Driver's license and own transport

Advantageous Requirements:


  • Motor dealership (technical experience)
  • Technical Qualification
  • Certificated Service Advisor Training Completed
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