Client Service Representative - Cape Town, South Africa - Tree of New Beginnings

Tree of New Beginnings

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PURPOSE OF THE POSITION
Client liaison and responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients' needs are met pertaining to any work undertaken.

Clients' needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients.

DUTIES AND ACCOUNTABILITIES

1.
Client Liaison

Liaise with client continuously and in a proactive manner regarding shipment events
Attempt to seek extended business from existing clients and referrals
Present the company as and when required i.e. company functions, client meetings, etc
Send daily status reports to Clients with current information on all their shipments

2.
Forward / Indent Monitoring

Relay information to origin offices / trade lane relating to pending orders to establish ready date
Monitor daily closer to ready date as to ensure cargo collected on ready date.
All info needs to be cross communicated to this person to ensure delegated work had been executed
Manage client administration on an international level i.e. dispatch routing orders
Ensure documents are received in full as to enable process clearance and invoice out (Require origin invoice, applicable bill, suppliers' invoice, suppliers packing list, certificates where required)
Hand over shipment information when all documents received to operations and continue monitoring

3.
Rates

Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates)
Rate Proposal updates for existing clients
Communicating Sell rates to origin office
Communicate buy and sell rates to operations

4.
Managing of Key Accounts

Regular service calls to existing customers, at least once a month
Service call reports within reasonable timeframe

5.
Estimates

Send estimates to clients
Creating estimate links to Estimates

6.
Queries

Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

7.
Quality Checks

Ensure clearing instructions or export instructions are completed in full

8.
Client Information

Ensure client info is continuously updated in CargoWise

9.
Reporting

Develop and provide clients according to the monthly / quarterly KPI's
Secure extension business from existing accounts

REQUIREMENTS

Knowledge & Experience

Matric or Senior Certification equivalent
High level of Computer literacy

All modes

Air, Ocean & Road
Minimum of 5 years' experience in Freight Forwarding and Clearing

Skills

Conceptual, analytical, numeracy
Query Resolution
Communication
Time management
People Skills
Ability to work under stress
Attention to detail
Exceptional communication skills (written and verbal)

Attributes

Adaptability:
Adjusting effectively to work with new structures, processes and requirements

Contributing to team success:
Actively participating as a member of a team to move the team towards completing a goal

Customer focus:
Develop and sustain productive internal & external customer relationships

Follow up:
Monitoring the results of assignments

Communication:
Setting up ongoing procedures to collect and review information needed to manage activities

Managing work:
Effectively managing one's time and resources to ensure that work is completed efficiently (includes time management)

Stress tolerance:
Maintaining stable performance under pressure or opposition

Work standards:
Assuming responsibility and accountability for successful completing assignments or tasks

Training