Technical Support Consultant - Cape Town, South Africa - NCR Atleos

NCR Atleos

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description:

Technical Support Consultant:
Self Cash

Monitor connectivity of ATM's to the host and resolve all terminal status issues and errors
Resolve issues telephonically with clients
Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
Troubleshoot and resolve issues when systems are down or problematic
Management of projects including software upgrades and receipt printer graphics
Monitor critical sites and ensure they are actioned timeously
Log all inbound and outbound calls on the inhouse SparkManage software or any related software
Follow up and action all open events timeously
Raise events for matters that require a site visit
Manage relationships and liaise with third party service providers
Ensure constant revision and refining of processes and procedures
Report on data and deliverables on a timely basis
Be available for the oncall cycle on weekends, public holidays or weekend shift work

This position is an in-office position.

Weekend and shift work required.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.