Administrator: Client Services - Pretoria, South Africa - South African Qualifications Authority (SAQA)

South African Qualifications Authority (SAQA)

Verified Company

Pretoria, South Africa

8 hours ago

Posted by:

Thabo Mthembu

beBee Recruiter

An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage.

A minimum of 2 years' experience in data capturing, information management, call centre or customer service is required.
More than two years in data capturing, information management, call centre or customer service experience will be an added advantage.
The incumbent must have a good knowledge of client services standards and procedures.
Computer Literacy, time management, customer focus, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties :

Render the required support to facilitate clients needs related to authentication services.
Evaluate client needs and provide information and support to optimally address these while proactively managing expectations.
Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
Attend to client enquiries and complaints and redirect to the relevant role players to be addressed including walkin client services.
Monitor client requests and complaints on social media and redirect to the relevant role players to be addressed.
Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
Help to keep information sources / reference materials up to date, known and accessible.
Populate enquiries register to ensure followup and statistical data.
Promptly do the necessary (verbal and/or written) reporting.