Junior Call Centre Consultant - Roodepoort, South Africa - Clicks Group Limited

Clicks Group Limited

Verified Company

Roodepoort, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Advert reference:
click_013043

Advert status:
Online

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Position Summary:

Industry:
Pharmaceutical Sector

Job category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Roodepoort

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Brand:
Clicks Group

Introduction:

We are looking to recruit a permanent Junior Call Centre Consultant to work for Clicks Direct Medicine (CDM). The role will be based at Lea Glen, Roodepoort and will report to the Call Centre Supervisor.

Job description:

Job Purpose:

To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue
Receive and promptly answer incoming customer calls
Capture customers' order accurately and timeously on to the CDM on line
Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets
Make outbound calls timeously in order to meet cutoff times and work towards achievement of sales targets and build customer relationships
Comply with Good Wholesale and Distribution practice;

- adhere to CDM SOP's during the process of answering the customers' calls

Record, rectify and report errors to the Manager at the end of each cutoff
Comply with and meet operational cost containment targets and stipulated cutoff time and deadlines

Minimum requirements:

Experience and Education: