Service Desk - Johannesburg, South Africa - Skyworth Digital

Skyworth Digital
Skyworth Digital
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Position Summary:

The SD officers are administrative support employees who are responsible for performing general administrative and clerical support duties.

They are responsible for contacting the clients and updating the ROM / Tech Leader or PCM on confirmed appointments and other scheduling adjustments.

The role also entails providing excellent customer services to guests.


Responsibilities:


  • Contacting clients and scheduling appoints for installation and maintenance.
  • Updating the schedule roster or tracker.
  • Following up on customer requests / complaints
  • Reception of visitors / clients at the office
  • Inventory of office resources
  • Record keeping of auxiliary supplies.
  • Stay uptodate with the teams' locations and clock in.

Qualification:


  • Qualification in public relations or related field.
  • 3+ years of experience in customer services
  • Proficiency in Microsoft Office suite (Word, PowerPoint, Excel, Outlook)
  • Experience with social media platforms like Facebook, Instagram, Twitter, YouTube, etc.
  • Strong copywriting, editing, and proofreading skills

Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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