Front of House Manager- Umhlanga - HotelJobs
Description
**Hospitality and Outdoor- New Vacancy
Prestigious Hotel
- Umhlanga
Requirements:
- Diploma or equivalent in Hospitality Management
- Previous 5 experience as a Front Office Manager or in a similar capacity within a luxury hotel or resort setting is
Essential
:
- Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
- Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
- Proficient in hotel management software (OPERA) and reservation systems to ensure efficient handling of bookings and inquiries.
- Fully computer literate with MS Office tools.
- Financial acumen and budget management skills to ensure optimal utilization of resources.
- Exceptional problemsolving and decisionmaking skills to handle challenging situations effectively.
- Detailoriented with a focus on maintaining high standards of service and guest satisfaction.
- Flexibility to work in a fastpaced environment, including weekends and holidays.
- Bachelor's degree or diploma in Hospitality Management or a related field is preferred.
- Additional certifications or training in hotel management or guest services are advantageous
Key Performance Areas & Main Duties:
- Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
- Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service.
- Reservation Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
- Checkin/Checkout Process: Ensuring a smooth checkin and checkout process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.
- VIP and
Guest Relations:
Handling VIP guest arrivals and providing personalized service to high-profile guests.
The Front Office Manager should ensure that all guests receive special attention and care and implement strategies to enhance guest satisfaction, loyalty, and engagement throughout their stay.
- Revenue Management: Monitoring room rates, occupancy levels, and revenue reports to optimize revenue and occupancy. This may involve implementing pricing and upselling strategies and collaborating with the hotel sales & marketing, reservations department, revenue management and food & beverage teams.
- Front Office Administration: Handling administrative tasks related to the front office, including managing budgets, preparing reports, and ensuring adherence to hotel policies, procedures and brand standards.
- Collaboration: Coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences.
- Training and Development: Providing ongoing training and development to the front office staff to improve their skills and knowledge in guest services and hotel operations.
Package on offer
- Salary Highly Negotiable per month (Depending on experience)
Starting Date:
September 2023
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