Industrial Relations Officer - Pretoria, South Africa - hearX

hearX

Verified Company

Pretoria, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Work Location:

180 Garsfontein Road, Ashlea Gardens, Pretoria.

Working hours:

Working hours

Eastern Standard Time: 9am - 5pm _(15:00 - 00:00)_

These working hours will change with daylight savings (in our summer months)

Job Purpose:

To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies.

You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

Minimum education (essential):

Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law

Minimum education (desirable):

Diploma in Human Resources Management / Industrial Relations/ Labour Law

Minimum applicable experience (years):

5 years

Required nature of experience:

Labour Consulting
Implementing of HR policies and processes
Discipline Management
Employee Relations
HR assistant/ IR assistant
Experience in a call centre environment (beneficial)

Skills and Knowledge (essential)**:

Relevant labour legislation
BCEA, LRA, EEA
Sound knowledge of HR best practices
Strong communication, mediation, and conflict resolution skills
Ability to handle sensitive and confidential information with discretion
Excellent interpersonal skills and the ability to build rapport with employees and management

Essential Competencies:

Establishing Rapport
Showing Composure
Thinking Positively
Meeting Timescales
Following Procedures
Managing Tasks
Upholding Standards
Producing Output

Important Competencies:

Examining Information
Documenting Facts
Developing Expertise
Convincing People
Articulating Information
Resolving Conflict
Embracing Change
Inviting Feedback
Understanding People
Team Working
Checking Things
Taking Action

Employee Relations 40%

Act as a point of contact for employees regarding workplacerelated concerns, complaints, and grievances.
Assist in investigating and resolving employee disputes and conflicts.
Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
Assist with development, implementation and maintenance of HR policies and procedures.
Assist with the development and implementation of HR initiatives and systems.
Stay up

- to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%**- Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.

Coordinate disciplinary hearings and documentation.
Maintain accurate records of disciplinary actions taken.
Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
Mediate disputes and facilitate effective resolutions between employees or between employees and management.
Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

Stay up

dated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.

Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
Participate in hearings and disciplinary proceedings, as required.

QMS 5%