Area Client Manager: Rrb - Witbank, South Africa - Nedbank

Nedbank

Verified Company

Witbank, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requisition Details & Talent Acquisition Contact
REQ Twanette Coetser

Closing Date - 31 March 2024

Cluster & Location
Total Business Banking and Retail - Relationship Channel

Witbank, Mpumalanga

Career Stream
Relationship Management

Leadership Pipeline
Manager of Others

FAIS Affected
FAIS Affected - Yes

Area Client Manager:
RRB (Pipeline)

Job Purpose

To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

Responsibilities:

Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
Improve client service delivery when providing tailor made financial solutions and client service. Manage performance of staff through regular engagements. Review team's work output and deliverables and ensure corrective action is taken. Mentor and coach staff on identified performance gaps and track corrective action. Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making. Stay abreast in field of expertise and deliver on the expectations from stakeholders.

Minimum Experience Level

Min 5 years' experience in the Small Business / Business Banking or Private Banking sector a must

years' People Management experience (e.g. 2IC / Team Leader)

45 years' Relationship management experience in the financial sector a must

Qualification

Matric / Grade 12 / National Senior Certificate
Successfully completed NQF Level 6 or Higher in a Financial or Businessrelated field essential
Must have minimum FAIS 120 Credits
Key Individual Certification or Regulatory Examination 5 would be an advantage
Degree in Business / Finance / Marketing (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous

Type of Exposure