Telesales - Montague Gardens, South Africa - The Joblink

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Verified Company

Montague Gardens, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Contact person for this position:
Amori Prinsloo

Job overview
My client in the frozen food industry, is looking for a Telesales Representative. This person will report to the Sales Manager. The Telesales generating sales for the company through closing sales deals over the phone and maintaining good customer relationships.

The seniority of this role will be determined by the Years of Tele Sales Experience as well as the book size managed by the incumbent.

Areas of Responsibility (Your duties will include but are not limited to)

Sales

Contact potential and existing customers to inform them about a product or service, using scripts
Answer questions about products and the company
Ask questions to understand customer requirements and for the purpose of closing sales
Direct prospects to the field sales team when necessary
Place and process orders in an accurate manner
Ensure that correct quantities of stock are available
Ensure that you are well trained in the use of IQ program to assist client/s
Have suitable/extensive knowledge on all stock items
Keep abreast of new products, market conditions, advertising and promotional trends

- through discussions with Manager

Administration

Enter and update customer information in the database
Keep records of calls and sales and note useful information

Customer Service

Handle customer grievances to preserve the company's reputation
Go the "extra mile" to meet sales quota and facilitate future sales
Always try to increase the orders with clients regarding unknown products.

Teamwork

Support department managers and co employees.
Actively participate as a member of the team
Performing any other task, not specified herein, which from time to time may be assigned by the manager.

Housekeeping and Safety Standards

Ensure that cleaning and housekeeping standards on equipment and work areas are

- maintained according to laid down standards and norms.

Ensure Personal hygiene standards are maintained
Take reasonable care for own health and safety as well as the health and safety of others
Wear the correct PPE in accordance with the company policy and procedures
No interference or abuse of any health, safety, and environmental welfare equipment.
Be actively involved in the OHS System, partake in OHS activities as and when directed.

Knowledge, skills, and experience required

Educational Background:

Grade 1
Must be able to read, write, speak, and understand Afrikaans & English
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone

Knowledge/Skills:

Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospective

- clients

Excellent communication and interpersonal skills
Cooltempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Operational Agility
Ensure Vision, Mission and Values underpin all activities

Competencies