Key Account Manager - Kyalami, South Africa - Express Pros Fourways

Express Pros Fourways
Express Pros Fourways
Verified Company
Kyalami, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

JOB AT A GLANCE:

Our Client is looking for a Key Account Manager To achieve revenue sales target set for the incumbent fiscal year and manage customer relationships to influence repeat business for The organization


RESPONSIBILITIES:


Manage customer engagement & Account Management

  • Develop and maintain high level relationships within the various Mobile Operators (C, D and E levels) to expand the client market share and making the organization the preferred partner with key clients for future business.
  • Gather customer intelligence information specific to the mobile operator industry to understand customer better to lead customer needs conversations.
  • Perform market and competitor analysis specific to the mobile operators.
  • Pitch and sell the organization product set to new clients utilizing a strategic, Conceptualised solution selling approach
  • Engage the senior management on quarterly basis and or half yearly to facilitate the organization client top management engagement.
  • Entertain Key Customers within budget set
  • Attendance of customer events and conferences to more effectively engage with key clients.
  • Retain existing customer business through renewal of contracts.
  • Drive and support new products, services and solutions into client account, making use of diligent; robust and thorough account management principles.
  • Manage pre
- and post-sales support to ensure seamless integration of the organization products into client's business


Measurables

  • Meet senior management quarterly / half yearly of key clients to develop client relationship
  • Entertain customers within budgetary constraints.
  • Use customer intelligence information to sell more creatively to existing or new customers
  • 95% Renewal of business from existing clients.
  • Yearly attendance of important conferences & seminars with the ICT/Telecommunications sector to engage new or existing customers.
  • Customer Satisfaction (100%)
  • Manage customer dissatisfaction (100%)

Pipeline Management

  • Generate healthy pipeline opportunities, based on customer needs.
  • Prepare an account strategy to outline the sales account plans, forecasts and pipeline management for new and existing customers
  • Manage Sales pipeline.
  • Keep the pipeline updated.
  • Create action steps against pipeline to convert into sales.
  • Provide quotes to customers.
  • Forecast sales accurately and assess feasibility of opportunities.
  • Assess historical data for trends in customer purchasing.
  • Monitor order intake velocity

Measurables

  • Positive order intake against sales targets set.
  • Prepare an accurate and effective account strategy for new and existing account portfolios.
  • Develop healthy pipeline and keep updated on a weekly basis for INVOCOMs.
  • Provide quotes to customers according to SLA's

Manage internal stakeholders

  • Develop and maintain strong internal relationships with key BU's to execute deliverables on key client accounts.
  • Present the individual client interest within the organization to ensure that service adjustments are done where necessary.
  • Resolve problems and manage risk to ensure that set targets on client accounts.
  • Run internal Virtual Team INVOCOM's
  • Attend and contribute to Operational INVOCOM's

Measurables

  • Weekly or Biweekly meetings with internal stakeholders to develop and maintain strong relations.
  • Resolve client queries within SLA's by gaining buyin or changes from internal service delivery.
  • Weekly or Biweekly Virtual Team INVOCOMs

Reporting

  • Perform forecasting and reporting on sales monthly and weekly or when required.
  • Present monthly, weekly or quarterly qualified sales
  • Use the CRM System to generate reports

Measurables

  • Accurate reports and forecasts done timeously
  • Budget should be prepared annually, at beginning of fiscal year.
  • Update forecasts according to changes and highlight in INVOCOM.

Administration

  • Obtain customer enquiries for services and ensure that quotations are done timeously.
  • Receiving and processing orders
  • Ensure ATP's are and collected from the clients on time

Measurables

  • All administration duties performed accurately and timeously

Education:


  • Bachelors (required)

Experience:


  • Sales or
Account Management: 5 years (required)

  • Mobile Operator segment: 5 years (required)
Technical Telecom Understanding: 5 years (required)
- closing large deals in
Mobile Operator Segment: 5 years (required)

Application Deadline: 2023/08/18
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