Supervisor - Client Settlement, Risk & - Johannesburg, South Africa - Job Crystal

Job Crystal
Job Crystal
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

  • South Africa, Gauteng
***- R R23000 Per Month


Area:
South Africa, Gauteng


Sector:

VAS
Posted: 3 January 2024


Job Details:

A payment solutions provider is looking for a Supervisor to manage daily settlement exceptions for all indirect settlement clients. Ensure compliance with indirect client relationships, owner's requirements, and processes including managing a team of reconciliation administrators.


Location:
Sandton, Johannesburg


DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Daily process:

  • Ensure all relevant 3rd party transaction data is imported into Webflo and balances accordingly.
  • Manage administrator completion of allocation of transactional data.
  • Manage administrator investigations and resolution of exceptions and assist wherever necessary.
  • Authorization and checking of all daily reports and transactions affecting indirect clients.
  • Management of Contact Centre query call closures.

Weekly process:

  • Production of weekly shortage and surplus reports for 3rd party vendors.
  • Analysis of exceptions and escalation to internal stakeholders to resolve.
  • One on one meetings with team members to assist with pending exceptions.
  • Allocation of the site investigations to settlement risk investigators and management of feedback, involvement of the site where necessary to ensure resolution.

Monthly process:

  • Monthly reconciliation of all indirect client settlements.
  • Preparation of monthly shortage and surplus write off reports.
  • Analysis of reconciliations to assist in improving performance for various products.
  • Preparation of all monthly reports for 3rd party vendors.
  • Resolution of all queries raised by management.

Team management:

  • Assessment of team members performance against KPI
  • Assisting team members to address weakness in management of Centres or clients.
  • Regular one on one meetings to guide team members development.
  • Actively seeking ways to improve team performance and processes

Client visits:

  • Visit Clients at their premises per the task and requirement on hand

REQUIREMENTS

  • Matric essential
  • Degree in Accounting (advantageous)
  • 3 or more years similar role experience will be highly advantageous (MUST COME FROM CASH PAYMENTS OR SIMILAR INDUSTRY)
  • Driver's license
  • Own vehicle advantageous

Skills & Competencies:

  • Leadership skills and places a high value on teamwork and working within a team.
  • Flexible attitude and ability to work autonomously.
  • The ability to multitask, work in a fastpaced environment, and meet deadlines.
  • Deadline driven
  • Good knowledge of MS Office (Outlook, Word, Excel)
  • Numerical skills
  • Excellent organizational skills
  • Attention to detail
  • Data accuracy
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