Experienced 5 Star Hotel Receptionist 3176 - Southern Suburbs, South Africa - HotelJobs

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Verified Company
Southern Suburbs, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
We are looking for an experienced 5 Star Hotel Receptionist to join the team.

The purpose of the position is to correspond with local and international guests at the property and to balance the daily revenue report.


Minimum Experience and Qualification Required:


  • Grade 1
  • Post matric hotel school qualification would be advantageous
  • 12 years' experience in a fivestar property
  • Computer literacy
  • Excellent communication skills
  • Good numeracy skills
  • High level of English proficiency
  • Must be motivated, enthusiastic, and energetic
  • Must be a team player, with a positive attitude
  • Must be willing to work shifts
  • Must be able to work under pressure
  • Own transport preferable

Key Performance Objectives:


  • Handle guest inquiries in a professional and effective manner:
  • Ensure knowledge of hotel room categories and layout of the property
  • Ensure knowledge of different offerings at the property
  • Resolution of customer complaints.
  • Sense ownership.
  • Management of guest accounts:
  • Pit checks to be done on each shift daily
  • Operate the hotel's

Property Management System:
OPERA Cloud.

  • Check guest in upon arrival and check them out upon departure,
  • Operate the switchboard and direct calls,
  • Restaurant bookings and hotel reservations, and
  • Liaise effectively between departments.
Please forward a full CV
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