Operations Support Administrator - Centurion, South Africa - Hello Group Recruitment

Hello Group Recruitment
Hello Group Recruitment
Verified Company
Centurion, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Advert Summary:

WHO ARE YOU?

WHO ARE WE?


QMart is one of South Africa's leading Prepaid Sim Card Distributors, strategically partnered with all the Major Networks in South Africa.

We have a national footprint with a presence in all the provinces in South Africa.


Minimum Requirements:


SKILLS IN YOUR BACKPACK

  • Grade 12 / Higher Certificate;
years experience in an Administration environment (preferred)

  • Appropriate knowledge in compiling Excel reports.

Duties and Responsibilities:


WHAT YOU WILL DO HERE

Support Monitoring salesman activities daily on:

  • Start and end times
  • Stock dispatched
  • Commission paid
  • Duration of visits
  • Vehicle tracking
  • New dealers signed up
  • Planning salesman schedules
  • Updating salesman on their daily, weekly & monthly performance
  • Telephonic training and support on all new processes that need to be implemented
  • Compiling monthly expenses for payment(deductions/commissions/overtime)
  • Customer Support
  • Assisting customers with telephonic support on all QMart and Hello Group products.
  • Resolving and escalating customer queries regarding payments (commission/ongoing revenue payments/cash outs.
  • Attending to requests from dealers or distributors (stock needed, signups requested) and ordering their requests on the system.
  • Monitoring and tracking salesmen on their marketing and branding activities and providing daily feedback.
  • Assisting and monitoring sales representatives with stock, technical, performance, human resource and planningrelated queries
  • View salesman performance for the month (area, province, dealers).
  • Daily communication with the sales manager on the Salesman's performance, activities and actions for the week
  • Ensuring that monthly stock takes are completed accurately and timeously by all salesmen.
  • Compiling monthly quizzes to send out to the relevant salesman.
  • Update salesman on Unique Visits, Electronic Sales, and Area performance.
  • Checking daily new dealercreated reports.
  • Ensuring that all forms are received and are for dealers that have been created monthly.
  • Stock
- forecast for the month (ensuring all is in order) and ensuring stock is distributed according to performance.

  • Promoting QMART and other Hello Group products and services.
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