Reservations Consultant - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the_ Travel Support Channel platform_.

MINIMUM REQUIREMENTS

Grade 12 or equivalent
Qualification in Hospitality and Tourism (advantageous)
Minimum of 2 years experience in the same or similar position
Must speak, read, write and understand English at a professional level.
Opera (requirement)
MS Office (essential)
Exceptional upselling skills, including tours, packages, and tourism experiences

DUTIES & RESPONSIBILITIES

Transfers to or from the properties booked and accurately confirmed for the right time and date with Transfer Company
Booked and confirmed meal reservations in advance with the travel desk or restaurant and with the guest/agent/operator and ensure that the details appear on correspondence and PMS accurately
Liaison with clients & maintain professional and cordial relationships
Process amendments to reservations such as extensions, early departures, etc
Record special billing arrangements for reservations in all business segments
Liaise with Reservations, Finance & Sales Manager for all reservations requiring credit approval
Maintain knowledge of special rates, offers & promotions
Immediate communication, to front office, of amendments to on the day arrivals.
Followup on all provisional bookings
Ensure that the bookings are confirmed with deposits, full prepayments, voucher numbers where applicable.
Followup on any special requests, tourism service bookings and arrival times.
Follow up on all trade peak bookings within the property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
Communication of any specials, VIP bookings to Reservations Manager and Front Office.
Guest complaints and follow up must be communicated to the Reservations Manager