Customer Services Professional - Midrand, South Africa - Siemens

Siemens

Verified Company

Midrand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Title / Role:
Customer Services Professional***
Organization:Lead Country South Africa (Customer Business Centre)**
Location: Midrand, South Africa

Reporting Manager:
Customer Services Professional Supervisor
The Business

Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain.

The company has been in existance for over 175 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa 's success story.

Role Headline

Responsibilities of the Role

Maintains a close interaction with various team and BU functions.
Supports acquisition activities with detailed technical knowhow on complex issues.
Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
To provide professional feedback to customer with the ETA according to their processed orders, using the SAP management tools and the associated SLA agreements, in order to ensure the customer receives the appropriate service towards resolution.
To Provide stock level as requested.
To act as a true ambassodor for Siemens, by acting professionally in all forms of communication to the customer, to ensure professionalism for every customer interaction and customer experience.
To assist with quotation when needed

Qualifications and Experience

Matric ( grade12)
Customer Care Skills (it is a Must)
Excellent Communicator
Computer Literate, Microsoft Office Suite
Soft skills telephone etiquette, conflict management, situational sensitivity and time management
Proficient in business english with good Communication skills

Attributes and skills

Speed and Efficiency
Abiilikty to hadle pressure
Creative problem solving

Closing date 27 February 2023

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.

The company's approved Employment Equity Plan and Targets
under the Employment Equity Act** will be considered as part of the recruitment process.

As an equal opportunity employer we encourage and welcome people with various disabilities to apply.

Organization:
Digital Industries

Company:
Siemens Proprietary Limited

Experience Level:
Early Professional

Full / Part time:
Full-time