Senior Customer Service Agent - Brackenfell, South Africa - O'Brien Recruitment

O'Brien Recruitment
O'Brien Recruitment
Verified Company
Brackenfell, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Senior Customer Service Agents Wanted


Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner.


Based in Brackenfell.
***
Working hours:40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am -8pm), including public holidays.


Education

  • Grade 12 / Matric / NQF level 4, Post matric qualification

Experience

  • 3+ years in a Customer Service environment
  • 3+ years working in a nonscripted working environment
  • Experience in managing/supervising a team
  • Proven track record of meeting KPI's
  • Experience in handling and deescalating customer complaints

Knowledge and skills

  • Clarity in Communication
  • Technical Proficiency
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