Student Affairs Advisor - Midrand, South Africa - Eduvos

Eduvos

Verified Company

Midrand, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Advert Summary:

Eduvos is looking to employ the services of a Student Affairs Advisor on a permanent basis based at our Midrand campus

Position:

To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.

Minimum Requirements:

Minimum qualification:

Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

Experience:

Two years customer services experience preferably as a student advisor in higher education or professional development environment

Duties and Responsibilities:

Responsibilities:

As the Student Affairs Advisor you will be primarily responsible for the following:

Facilitate the implementation of the end-to-end enrolment and onboarding process
Manage handover and transition from new business
Induction and orientation support including access to systems
Contract management
Student and sponsor queries
Student engagement and customer relationship management (CRM) first contact of all assigned students
Ongoing query resolution (1st level issues resolution / problem solve)
Scheduled engagements (formalised checkins)

Student Affairs

Student representative council (SRC) and class representatives
Facilitate oncampus election process
Facilitate development and implementation of operational plans and budgets
Implementation of oncampus student activities, events, clubs and societies
Safeguarding incident report and response facilitation
Student wellness awareness and referral

Functional and Behavioural Competencies:

Functional competencies:

Customer facing professional skills

Behavioural competencies:

Initiative and responsibility
Acts on own initiative, makes things happen and accepts responsibility for the results.

Constructive teamwork

Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.

Relations and networking

Builds a useful network of contacts and relationships and utilise it to achieve objectives.

Influence

Makes an impact; convinces and persuades others; promotes plans and ideas successfully.

Effective communication

Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.

Analysis and judgment

Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
Systematic approach (planning and organising)
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

Steadiness (emotional tenacity)