Dispatch Supervisor - Cato Ridge, South Africa - Boardroom Appointments
Description
Minimum requirements:
- 5 years of experience in the logistics/warehouse industry
- Matric
- Logistics/warehouse/business management diploma/degree beneficial
- Knowledge of warehouse processes and packaging standards applicable to the department
- Knowledge of planning and organising the dispatch process to ensure smooth running of the entire dispatch process
- Have product knowledge
Responsibilities:
- Ensure that the Standard Operating Procedures are known, understood, trained on and maintained to ensure that the dispatch procedures are carried out correctly
- Understand and know how to make use of the various systems in the business
- Ensure effective planning of outbound stock is done daily as per the volumes to be dispatched
- Ensure effective planning of staff requirements to manage volumes expected
- Ensure that picking is planned correctly in order to meet volume requirements
- Ensure that sufficient materials and equipment is available to effectively carry out the dispatch tasks
- Ensure that all stock is handled in a manner which maintains the condition of the stock and its packaging as well as any specific the requirements of the products
- Carry out investigations where required for discrepancies of documentation, vehicles, seals or products upon dispatch
- Communicate issues with the customer where necessary
- Resolve all issues within 24 hours
- Arranging of vehicles when required to ensure that vehicles are booked and available on time for dispatch of stock
- Ensure that handover of stock to other operations are controlled as per the respective system processes
- Ensure that all loading procedures, when carried out, are done so correctly as per the required procedures
- Ensure that all loads dispatched from the warehouse are properly secured prior to departure
- Ensure that the WIP report is managed and maintained on a daily basis
- Ensure that control of all documentation is maintained at all times and all filing is up to date
- Ensure all dispatch reports are managed, maintained, monitored, actioned upon and reported to the respective managers
- Analyse dispatch stats from reports and use the information to action as required
- Supervise staff and their productivity within the dispatch area
- Ensure correct and effective resource planning is done to meet operational requirements
- Ensure overtime is kept to a minimum and only required on an exception basis
- Ensure that dispatch staff have the necessary training
- Carry out on the job training where required
- Ensure that dispatch KPIs are known, understood, measured, managed and maintained and reported on monthly
- Ensure proactive actions are taken
- Ensure that all QMS procedures are implemented and maintained
- Ensure NCRs/NCPs and IOs are raised daily and staff are motivated to use the system to improve the operation
- Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
- Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety Act
- Ensure that all monthly checks are carried out as required
- Maintain housekeeping standards on a daily basis
- Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
- Ensure that assets are well maintained, accounted for and reported on as required
- Ensure that all assets and MHE are optimally utilised
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