Customer Service Specialist - Sandton, South Africa - Raizcorp

Raizcorp

Verified Company

Sandton, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

myPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods.

We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms.

Food is more than an aggregate of ingredients.

We think it is an experience, and we live in the details while keeping the big picture of our vision to make the world more local.

We are seeking a remote full-time Customer Service Specialist who will thrive in a fast-paced environment and has a positive, upbeat attitude.

About the Position
You will be managing Customer Service to continuously improve customer experience, foster loyalty and create new opportunities for sales.

Responsibilities and Duties:

Manage customer service inquiries via phone, chat and in a friendly, professional and timely manner
Respond to live chats in a timely manner
Answer phone calls in a professional manger
Work closely with fulfillment team to offer substitutions for outofstocks to customers and ensure followups to nonresponsive customers
Oversee shipping management platform to ensure efficient and timely order fulfillment
Record all refunds completed in the refund log after each action taken
File claims with shipping carriers regarding reimbursement
Mark local pickup orders and reach out to customers when order is ready for pickup
Maintain thorough knowledge of our food products and brands and identify new opportunities for sales in relevant customer tickets

Qualifications and Skills:

Selfmotivated, quick learner, problem solver
Excellent English communication skills: written and oral.
Knows how to establish priorities and can work independently without supervision
Team player, with strong work ethic and has desire to contribute to the growth of the company
Analytical, detailoriented and organized
Minimum of 2 years of experience in Customer Service required
Computer and internet proficiency, including Microsoft Excel and Google Sheets
Preferred Experience: Shopify, Amazon Seller Central, Shipstation, Gorgias, Shopify
French speaking is a plus
Experience in the food industry or being a food enthusiast is a plus.