Specialist Chatbot:ux - Midrand, South Africa - Vodafone

Vodafone

Verified Company

Midrand, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role purpose:

To document, scope and implement continuous improvement for the TOBi design and processes using design thinking and user experience frameworks.

Your responsibilities will include:

Chatbot technologies
Work with Chatbot Technologies to design Conversational experiences
Translate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities.

UX
Do root cause analysis on top customer impacting issues
Design conversational flows

Troubleshooting
Analyse, identify and test bugs in Chatbot environment by liaising with technology teams

Testing and optimisation
End to end testing of Chatbot journeys
Customer feedback and optimisation

Reporting
Report to key stakeholders on the performance of Chatbot interactions
**Matric is essential.
3-year degree/diploma is essential (pref B.Com)
Relevant job-related experience

OR
Matric is essential
Job specific certification / short diploma's / short courses
Relevant job-related experience

Experience:

Understanding of call centre processes and technologies
User Experience (UX)
Customer centric
Analytical thinking
Figma, Miro & Visio

Closing date for Applications
:18 August 2023.
The base location for this role is,
Vodacom Midrand Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.