Support Technicians - Cape Town, South Africa - Tych Business Solutions

Tych Business Solutions
Tych Business Solutions
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job ID: 80860
Date Posted: Posted 4 hours ago
Location: Cape Town
Job Title: SUPPORT TECHNICIANS - CAPE TOWN - WESTERN CAPE

Able to support PC, printers and signature pads at Woolworths stores within the specified region.

  • Perform asset audit / stock count
  • Assist with issues post new printer installation (our support vendor will perform the actual printer installation)
  • Assist the store to switch over to the webbased Fico Origination platform (be the ears and eyes on the ground and feedback/escalate to the remote war site room that will run for the duration of the rollout)
  • Assist to switch over to new signature pad process (PDF, local software, drivers) existing Wacom signature pads will not be changed, just the software.
  • Troubleshoot computer issues related to printing of store / credit cards
  • Troubleshoot issues related to signature pads
  • Guidance / instructions will be provided by the WFS IT team therefore specific knowledge of the card printer, Origination platform and signature pads not required.
  • Min 3 years Desktop support experience (Microsoft Windows)
  • Edge and Chrome browser
  • General printer and peripheral skills and knowledge
  • Good communicator as there are several stakeholders to engage with (onsite store staff, Team Leader, IT vendor, WFS IT team / Project war room)
  • Excellent troubleshooting skills
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