Customer Service Administrator - Cape Town, South Africa - Crocs South Africa

Crocs South Africa
Crocs South Africa
Verified Company
Cape Town, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Customer Communication

  • Customer Queries (Inbox and Telephonic)
  • Clear communication with customers on late deliveries, stock availability and short shipments
  • Upselling based on ATS if we do not have stock of a particular style
  • Assist Visual Merchandiser with queries, stock transfers etc

Order book management & processing

  • Forward Sales Order Entries accurate and within the given deadline
  • Update sales orders with confirmed delivery dates
  • Ensure VAS details are correct, up to date at DSV and executed in full
  • VAS ticket ordering well in advance
  • Returns based on line manager approval executed and followed through till credit passed
  • Agent and House account report monthly on Open Orders vs Purchase orders
  • Customer purchase order details on relevant sales orders

Reports

  • Returns Report


  • AR Report

  • CS execution based on Finance comments
  • Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
  • Monthly open sales order report to all agents

Returns

  • Process Returns and pass credits within SLA
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