Retail Store Leader - Durbanville, South Africa - Wellness Warehouse
Description
Store Leader
Location:
Store
Department:
Retail - Operations
Reporting Line:
Area Manager**
Job Purpose:To deliver exceptional customer experiences through maximizing selling opportunities as well as managing costs, driving operational excellence and leading a motivated team to ensure profitability.
AREAS OF RESPONSIBILITY:
-
Customer Experience_
- Be professional
- Manage customer interactions, complaints and requests
- Optimise selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to
Store Profitability_
- Sales meet or exceed targets
- GP reduce wastage & improve stock accuracy within benchmarks
- NP reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges, trends and opportunities to drive continuous improvement
Store Disciplines & Productivity_
- Ensuring that monthly store audit benchmarks are achieved and improved upon
Risk Management_
- Effective stock control and stock management
- Effective cash handling procedures and controls
- Lead, develop and retain team members
- Performance development culture and team effectiveness
- Leading, developing and coaching the team
- Basic IR
JOB SPECIFICATIONS:
- Grade 1
- Business/Admin qualification a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience sales, merchandising and admin experience (including 23 years managerial experience)
- A genuine interest in health and wellness brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management, cost control and cost management
- Own transport essential
- Competency Assessment Achieved
OFFER:
- Remuneration based on a 'cost to company' model and performance incentives.
- All permanent team members are required to join the company's provident fund and risk benefit.
- Medical aid options are available.
- 20 days annual leave
- Birthday leave
- Team member discounts on instore and online purchases
- Ongoing learning and development through our inhouse Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
TO APPLY:
Pay:
R10 000,00 - R16 000,00 per month
Application Question(s):
- How many staff do you manage?
- Are you willing to work retail hours?
Education:
- High School (matric) (required)
Experience:
- Retail: 2 years (required)
Language:
- English (required)
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