Collections Team Manager - Durban, South Africa - Nimble Credit Solutions

Nimble Credit Solutions
Nimble Credit Solutions
Verified Company
Durban, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
Collections Team Manager


Reporting to:

Operations Manager:
Collections


Job Purpose:

As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets.

Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive working environment.

Key Performance Areas

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

People Management:

The practice of recruiting, training, engaging, motivating, coaching, and directing employees to optimize their talents to maximise workplace productivity and promote professional growth.


  • Empowering your team members
  • Handling interpersonal conflict
  • Building trust
  • Leading employee training
  • Managing deadlines and KPA expectations
  • Building company culture

Productivity Management:
The practice required for managing your team's inputs against expected targets like:

  • Attendance and time keeping
  • Calls answered.
  • Promises to Pay
  • Debit orders.
  • Settlement payments
  • Quality of the PTP
  • Call quality and service rendered to customers.
  • Quality and Compliance Management
  • Demonstrates an accurate understanding of the debt collection process.
  • Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had customers.
  • Practice sound data ethics.
  • Demonstrates an accurate understanding, and adherence to 1st Call Resolution
  • Demonstrates an accurate understanding, and adherence to the principals of Treating Customers Fairly
Education & Experience

  • Higher Certificate or Diploma in Management and leadership is advantageous.
  • A minimum of 5 years' experience as a Customer Care Consultant, within the Debt Collections industry with proven evidence of past performance.
Skills /Attributes

  • Strong leadership
  • Integrity
  • Strong moral behaviour
  • Ethical
  • Ability to manage change within your team
  • Agility and adaptability
  • Action and resolution oriented
  • Innovation and creativity
  • Clear Effective Communicator
  • Strong Emotional Intelligence/Quotient
  • Planning and Organisation skills
  • Active listener and Problem-Solving ability
  • Critical thinker and ability to make decisions.
  • Technical Skills:
  • MS Office
  • Intermediate to Advance proficiency in Excel
  • Strong Presentation skill
Remunerations Structure

  • Basic salary + Commission
  • Benefits at the full cost to the Employer.
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the Employer)
  • Disability Cover (at the full cost of the Employer)
  • Medical Cover (at the full cost of the employer, after successful completion of the probation period)
  • Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (ages: 3 months 5 years)
Working Hours

  • You will be required to work a maximum of 45 hours per week.


  • Monday

  • Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
  • Saturday: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
Applications Close


NB:
This appointment will be made in line with the Nimble Group Employment Equity plan.
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