Customer Care Administrator - Newlands, South Africa - Pedros

Pedros
Pedros
Verified Company
Newlands, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Duties and Responsibilities:


  • Delivering customer service that is best, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information in our internal systems will be key to the success of this role
  • Respond to all customer complaints and Inquiries, telephonically and on social media
  • Post all complaints onto customer care group, follow up until resolved
  • Update group reports
  • Respond to all social media reviews (Facebook, Google & Twitter)
  • Call customer and filter complaints before they reach stores daily
  • Deliver the mechanisms that support all aspects of the customer's journey
  • Focus on obtaining a solution for a query within time constraints
  • Confidently handle a wide range of queries / exceptions from our customers, colleagues, and external industry parties
  • Ensure all customer communications are of the highest quality
  • Continually highlight opportunities for improvements to our processes

Requirements:


  • Qualification in Administration
  • 12 years working experience
  • Experience in social media will be advantageous
  • Must be computer literate
  • Excellent customer service skills
  • Excellent command and use of English, both written and Verbal
  • Attention to detail
  • Able to navigate through various systems at once
  • Good attendance and performance

Skills

  • Must be organized with good time management skills
  • Must be able to work independently as well as in a team
  • Must have a proactive approach, problem solving and learning new skills
  • Ability to priorities effectively
  • Excellent communication skills, Verbal & Written
  • Strong data entry skills and attention to detail
  • Reliable and timeous
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