Continuous Improvement Analyst - Sandton, South Africa - Thanda Human Capital

Thanda Human Capital

Verified Company

Sandton, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PLEASE NOTE, WE ARE LOOKING FOR CANDIDATES WITH Continuous Improvement Analyst experience FROM THE SANDTON OR THE ALEXANDER AREA ONLY. Ability to work night shift as this is an American Night Shift Call Centre

JOB PURPOSE

The purpose of this position is to investigate, analyse, document, and coordinate activities within business and/or operational processes, which will improve customer service, reduce cost and increase efficiency to address business requirements needed to optimize the business.

KEY PERFORMANCE AREAS

Process Improvement Initiatives

Supports the identification of improvement opportunities by providing relevant data and data analysis
Responsible for documenting process changes/new process design and measuring process compliance within the business
Provides overall support and facilitation of business improvement and continuity which incorporates business continuity processes and associated documentation and coordination in ensuring the business can continue to service the client's customers.
Assists in the implementation of operational changes to support marketing campaigns, new regulatory requirements and group projects.
Communicates minor and major incidents raised by the operation and uses experience to seek ways to improve processes through root cause analysis, or escalates where necessary

Business Analysis

Investigate and perform business needs analysis and root cause issues analysis with key stakeholder and evaluate and identify solutions
Design tobe business architectures
Identify and design new and improved business process systems and procedures to deliver goals
Undertake a feasibility and impact analysis of solutions identified with key stakeholders
Develop IT systems functional, nonfunctional and service level requirements as well as Business Requirement Definition documents to assist Project Manager with deliverables

Project Administration:

Produces relevant, useful and professional reports and communications as project updates to the business
Provides ongoing open communication to all key functional team members
Identify project risks either by consultation with key stakeholders or by risk assessment workshop and develop mitigating action plans with operations
Contributes to scoping of projects.
Identifies cause and effect relationships and ensures steps are in place to mitigate risk.
Delivers project work on time and in line with the agreed standard of quality.

Reporting and Administration:

Completes all project documents and related administration and stores to ensure currency and accessibility.
Generate monthly and weekly or adhoc status reports
Provides accurate reports to assist the Business Improvement Manager in exceeding client expectations
Documents process changes/new process design and measuring process compliance within the business

KEY INTERNAL AND EXTERNAL RELATIONSHIPS

Internal Purpose