Air Operations - Stellenbosch, Western Cape, South Africa - Helderberg Personnel

Helderberg Personnel
Helderberg Personnel
Verified Company
Stellenbosch, Western Cape, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

My client, a UK based online tour operator specialising in mid and long-haul markets, is currently recruiting for an Air Operations / Ticketing Executive, with previous experience in the Travel industry, to join their new dynamic team based in TechnoPark Stellenbosch.

air operations/ticketing execu


The Role & Key Responsibilities:


  • Manage and resolve customer queries, primarily land queries.
  • Prioritise and action Emails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crises situations support
  • Fulfil any critical support as directed by Manager
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

Requirements:


  • Grade 1
  • Minimum 2 years in airline reservations/ticketing role using Galileo (or any other GDS system) from within a Tour operator, business travel or similar
  • Strong GDS knowledge
  • Travel & Tourism
  • The ability to prioritise and multitask with a proactive approach to problem solving.
  • Excellent written and oral communication
  • Exceptional customer service skills
  • Great attention to detail and accuracy
  • A flexible and adaptable approach to work
  • Ability to remain calm working in a highly pressurised environment
  • A proactive team player
  • Capable of always remaining approachable, friendly, and inspiring
In return, a competitive salary is on offer and the opportunity to work for an international dynamic company.
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