Customer Success Manager - Western Cape, Cape Town, South Africa - Impact

Description

Impact's job vacancy, Career and Recruitment

Job title : Customer Success Manager (Affiliate & Influencer) jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 22, 2024

Quick Recommended Links

Jobs by Location

Job by industries

What You'll Do:

Delivering world-class support to our top clients.

Maintain a balanced proactive/reactive relationship with your assigned accounts.

Dedicated duties include account monitoring, regular check-ins and relationship building.

Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Have:

2+ years customer service/relationship experience, preferably B2B

In-depth understanding of the influencer marketing's ecosystem

Bachelor's Degree (Business, Marketing or related field a plus)

Consistent track record of providing stellar support to customers.

Strong understanding of the digital marketing ecosystem

Healthy dose of initiative and the ability to remain flexible

Detail-oriented and able to efficiently prioritize tasks

Be a critical thinker and an inventive problem-solver

Professional communication skills

Enthusiastic teammate

Great conflict resolution skills

Excellent time management skills

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

*Customer Service jobs in south africa
*Customer Success Manager (Affiliate & Influencer) in Cape Town