Customer Success Analyst - Cape Town, South Africa - Language Recruiters

Language Recruiters

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Success Analyst (Dutch-Speaking)
Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here

Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace sustainability. Dive into a purpose-driven company committed to driving towards a net-zero future.

The Role:
As a Customer Success Analyst fluent in Dutch, you'll play a pivotal role in ensuring the seamless operation of EV charging infrastructure

Your responsibilities will include:

Vigilantly monitoring EV charging systems to uphold peak performance.
Delivering toptier technical support via calls, guiding depot personnel through remote troubleshooting.
Conducting remote diagnostics and leveraging problemsolving skills to swiftly address issues.
Collaborating with thirdline support teams to tackle complex challenges.
Coordinating reactive maintenance with service partners, overseeing onsite activities.
Maintaining meticulous ticket management for accurate documentation.
Fluency in Dutch (a must)
A tertiary degree in a relevant field.
Previous experience in technical support, preferably within engineering.
A passion for technology and a knack for quick learning.
Stellar communication, customer service, and interpersonal skills.
Resourcefulness, creativity, and problemsolving prowess.
Impeccable attention to detail and a drive for excellence.
Familiarity with ticketing software like Zendesk, and monitoring platforms such as Grafana or Zabbix.

Location:
Immerse yourself in vibrant Cape Town, experiencing the best of both worlds with our hybrid work setup.