Industrial Relations Officer - Pretoria, South Africa - Zeal HR

Zeal HR
Zeal HR
Verified Company
Pretoria, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Industrial Relations Officer - International Call Centre

INTRODUCTION:

An exciting opportunity has become available within the medical research industry, for an
Industrial Relations Officer. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to be part of making a change and impacting human lives.

The position is based in Pretoria


_ Working hours:
_
Working hours Eastern Standard Time: 9am - 6pm (15:00 - 00:00)

These working hours will change with daylight savings (in our summer months)


PURPOSE:


To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies.

You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.


REQUIREMENTS:


Minimum education (essential):

Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law


Minimum education (desirable):

Diploma in Human Resources Management / Industrial Relations/ Labour Law


Minimum applicable experience (years):

  • 5 years

Required nature of experience:


  • Labour Consulting
  • Implementing of HR policies and processes
  • Discipline Management
  • Employee Relations
  • HR assistant/ IR assistant
  • Experience in a call centre environment (beneficial)

Skills and Knowledge (essential):


  • Relevant labour legislation
  • BCEA, LRA, EEA
  • Sound knowledge of HR best practices
  • Strong communication, mediation, and conflict resolution skills
  • Ability to handle sensitive and confidential information with discretion
  • Excellent interpersonal skills and the ability to build rapport with employees and management

RESPONSIBILITIES:


Employee Relations 40%

  • Act as a point of contact for employees regarding workplacerelated concerns, complaints, and grievances.
  • Assist in investigating and resolving employee disputes and conflicts.
  • Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
  • Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
  • Assist with development, implementation and maintenance of HR policies and procedures.
  • Assist with the development and implementation of HR initiatives and systems.
  • Stay up to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%

  • Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
  • Coordinate disciplinary hearings and documentation.
  • Maintain accurate records of disciplinary actions taken.
  • Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
  • Mediate disputes and facilitate effective resolutions between employees or between employees and management.
  • Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

  • Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
  • Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
  • Participate in hearings and disciplinary proceedings, as required.

QMS 5%

  • Ensure that QMS guidelines are adhered to.
  • Own and manage the HR QMS process and associated records.
  • Ensure that all supporting documents are kept to date.
  • Ensure that all processes are kept relevant.
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