Director, Training - Cape Town, South Africa - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Job Number


Job Category Information Technology


Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Management
***
SCOPE


The role is primarily responsible for ensuring that the IT Application training and deployment needs of all properties, preopening and operational are met.


  • Number of FTE Associates: 1
  • Interacts with various groups within the organization including IT Operations, IT Openings, IT Vendors, Continent Lodging Services.
  • Managed and Franchised, Pre-Opening and Operational Properties
  • Control or Influence of Budget (Y or N) Y

EXPECTED CONTRIBUTIONS

KEY RESPONSIBILITIES:


Managing Projects and Priorities

  • Working with the Opening teams across IT, CLS, DAM & Global Design to ensure opening timelines & project requirements are met
  • Working with IT Project teams to ensure successful development and delivery of training and deployment activities related to both globally managed and continent driven projects and initiatives as required.
  • Working with IT operations teams to facilitate training and deployment activities related to upgrades, additional trainings, conversions, brand flips and property Deflagging.
  • Ensuring projects are resourced appropriately & end to end Project Management of all Training Projects is completed.
  • Overseeing the scheduling of resources
  • Working with external vendor partners for activities related to Opera PMS, ensuring property creation and specific activities.
  • Owns all training & Opera PMS Consultancy & Implementation related activities providing resources for all phases of the project in alignment with requirements
  • Ensuring MARSHA DB packet process is maintained & hotels are provisioned within the required timeframe
  • Reacting to changes in Opening dates and the onward communication to, and coordination of resources and stakeholders
  • Ensuring delivery of training Kick Off, progress and check point meetings
  • Evaluating project performance, tracking and analysis of improvement areas
  • Managing the financial billing and recovery of the team using OFB and other financial tools as appropriate, escalating issues to project managers and relevant parties as appropriate.
  • Creating training manuals, classroom activities, and other materials needed to deliver training sessions
  • Coordinating with corporate suppliers to provide industry leading training sessions
  • Development of boot camp training for training delivery partners, ensuring consistency in delivery and continuous updates.
  • Maintaining records of all training activities and materials used during sessions, ensuring training logs, E Learning & handovers are all completed
  • Developing effective pull through processes to ensure the Training Journey is consistent across systems, job role & Opening phase
  • Advocating system adoption and maximizes use of Marriott's tools and resources.
  • Identifying and communicating additional opportunities
  • Ensuring execution of demand generation activities; implementation and analysis.
  • Analyzing data to identify trends, future need periods and obstacles to achieving goals.
  • Assisting with account diagnostics process and validating conclusions.
  • Attending meetings to plan, organize, prioritize, coordinate, and manage activities and solutions.
  • Ensuring compliance with Marriott International policies and procedures.

Building Successful Relationships

  • Establishing and maintaining relationships with partner vendors who provide training materials, services and / or resources
  • Evaluating resources & providing constructive feedback across internal & external programs
  • Developing and managing key stakeholder relationships, working closely all EMEA IT groups, CLS, Finance, Leadership Team and General Managers as appropriate.
  • Providing targeted and timely communication of results, achievements, and challenges to the stakeholders.
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Driving team engagement with motivation and recognition.
  • Providing employees with feedback on their performance or offering guidance on areas for improvement
  • Conducting interviews to screen prospective employees for job openings

Leading Discipline Team

  • Monitoring, coordinating, and communicating the strategic objectives of the business & ensure the training team deliver to these objectives
  • Developing and implementing training programs for new hires and existing employees
  • Organizing development efforts such as team building activities and conflict resolution
  • Designing employee training programs that align with company goals, industry standards, and employee skill sets
  • Managing the LPA process for any direct reports and supports career progress
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