Store Assistant - Cape Town, South Africa - Ciovita

Ciovita

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Are you passionate about cycling and want to work in the retail industry? We are looking for enthusiastic individuals to join our team at Ciovita's Woodstock retail branch as Store Assistants.

As a Store Assistant, you will play a key role in providing exceptional customer service, assisting with store operations, and promoting our cycling apparel and accessories to our valued customers.

Responsibilities:

Customer service:

greet and assist customers in a friendly and professional manner, providing product information, answering inquiries, and resolving customer complaints.

Ensure that customers have a positive shopping experience and leave the store satisfied.

Product knowledge:
develop a deep understanding of ciovita's cycling apparel and accessories, including their features, benefits, and technical specifications.

Stay up-to-date with the latest trends and technologies in the cycling industry to provide accurate and informed recommendations to customers.

Sales support:

assist in achieving sales targets by upselling and cross-selling products, providing product demonstrations, and offering personalised recommendations based on customer needs.

Collaborate with the store manager and assistant store manager to implement sales strategies and promotions.

Store operations:
assist with store operations, including inventory management, visual merchandising and store cleanliness. Help maintain accurate stock levels, replenish shelves, and keep the store well-organised and visually appealing.

Cash handling:

process cash and card transactions accurately, handle cash registers and maintain proper cash handling procedures in compliance with store policies.

Team collaboration:

collaborate with the store manager, assistant store manager and other store team members to create a positive and supportive team environment.

Assist in training and mentoring new store team members as needed.

Health and safety:

follow all health and safety guidelines, including maintaining a clean and safe store environment, adhering to emergency procedures, and reporting any safety concerns to the appropriate personnel.

Main deliverables

Selling of products in store
Restocking of products in store
Merchandising
High standard of customer service

REQUIREMENTS:

Required:

Passion for cycling and knowledge of the cycling industry
Previous retail or customer service experience is preferred
Excellent communication and interpersonal skills
Strong customer service orientation with a friendly and approachable demeanor.
Ability to work in a fast-paced environment and multitask effectively
Basic math skills for cash handling
Team player with a positive attitude and willingness to learn.
Availability to work weekends, holidays and extended hours as required.