Assistant Restaurant Manager - Hermanus, South Africa - The Right Company

The Right Company

Verified Company

Hermanus, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

ASSISTANT RESTAURANT MANAGER - HERMANUS - R Market

Currently recruiting for a 5* Assistant Restaurant Manager for a stunning Hotel in Hermanus to effectively manage the day-to-day operations of all the F&B outlets and employees as well as ensure guest satisfaction.

Supporting and aiding the Restaurant Manager in achieving the profitability of the F&B outlets.

Minimum Experience and Qualification Required:

Grade 12
Post matric hotel school qualification would be advantageous 3 years' experience in a 5star hotel restaurant or similar environment

Computer literacy

Good understanding of the micros point of sale system
Previous leadership role
Excellent communication skills
Good numeracy skills
Good wine knowledge
High level of English proficiency
Ability to plan in advance
Ability to train and develop a team
Must be motivated, enthusiastic, and energetic
Must be a team player, with a positive attitude
Key Performance Objectives:
Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence;
Maintaining good relationships with the team;
Ensure a "good atmosphere / morale" in the department;
Adjust F&B Roster according to occupancy and operations
Monitoring timekeeping and absenteeism;
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Encourages and builds mutual trust, respect, and cooperation among team members. Ensure that all sick leave, annual leave, family responsibility leave, and any other absenteeism is duly reported to HR on the prescribed forms;
Personally, monitor all guest complaints;
Managing daily cash up and correct charging;
Ensure tight control over F&B security to avoid damage or theft. Cash float is checked daily. Ensure that each guest receives consistent services and products
Get to know your regular guests and ensure you treat them like family. To engage with departing guests and get feedback on their evening
To manage staff and the outlet operation on a daytoday basis
Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages. Assist with monthly stocktaking, closing of stock take
To ensure that whenever necessary corrective action is taken when staff do not meet the standards. To ensure that beverage stock movement is correctly and accurately tracked. To ensure end of service cashups and float management are completed in accordance with SOP. Ensure full handover is written and communicated to relevant shifts
Coordinating special requests and extraordinary tasks in accordance with SOP; and
Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis.

Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent written references, current and salary requirements.

Job Types:
Full-time, Permanent